Policy Agreement

Cancellations/no-shows/trip fees
*Failure to notify me at least 48 hours in advance to cancel/reschedule will result in a 50% of the scheduled service. 
*Same-day cancellation/no-show fees subject to full amount
*If I am unable to groom your pet because it is extremely aggressive and me attempting to groom your pet would jeopardize the animal’s health and safety
* A deposit may be required for any future booking based on cancellation history.
Reminders
* please confirm the appointment when the reminder sent, due to limited availability if I do not receive a confirmation of the message you requested appointment will be canceled 
* Appointments are ultimately the owner’s responsibility, without confirmation from the reminder message the appointment will be canceled.
Matted or neglected coat
* I practice humane before vanity and will not de-Matt a heavy matted pet.
* very light dematting can be done if the matts are loose but this is only done if I believe it or not cause extreme discomfort or stress to your pet. This is an additional cost.
* If it is severe unfortunately I will be forced to shave them down for their safety and comfort.
* it is my discretion to determine if it is safe for the pet to be dematted if deemed not safe the pet will receive a shave down and start over. (Additional fee for shave down) 
*matted Coat can cause damage and dull my tools, causing me to replace or have them sharpened more often. 
* I firmly believe grooming should be an enjoyable experience and I will not put your pet through the discomfort of unnecessary or excessive dematting which is a painful, time consuming and costly procedure that causes extreme discomfort and can aggravate or cause skin problem
*mats will get worse once the coat becomes wet therefore it is necessary to remove all mats prior to washing the pet whether that is by dematting or shaving
* I do not demat senior pets or pets with known illnesses or disabilities.
* The client is responsible for the condition of the pets coat and will not hold me responsible in the event of adverse effects of mat removal.
* The client understands that shave downs or a custom cuts will be discussed and I will perform the cuts to the best of my understanding and ability but no other guarantee is made.
* shaving a pet may be necessary due to mating or it may be a personal choice. Shaving means to clip the coat very close to the skin which gives a smooth look. There can be a variety of skin and coat care problems that may occur after the shave down of the pet. These problems may include the following but not limited to: May dramatically change your pet’s appearance, as the hair will be very close to the skin. In some cases pets may also exhibit brief behavior changes. May include itchiness, skin redness, bruising, self-inflicted irritations or aberrations by itching/biting/licking, hematomas and swelling due to mats. 
* risk of nicks, cuts and/or abrasions due to the tightness of hair to the skin, moles, warts or skin folds trapped in the mats
* moisture trapped near the pets skin due to matting can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. 
*Possible loss of hair growth and/ or coat regrowth and different color/texture, different directions (cowlicks) 
*hyper pigmentation-A darkening of the skin where the coat has not grown back
* Loss of guard coat, especially in double coated breeds.
* Hotspots can develop days or even weeks after a shave down.
Summer shave downs
* in both hot and cold weather a dogs coat helps regulate body temperature providing insulation and protection from the sun.
* Your dog’s coat may also become damaged and not grow back.
* shaving these breeds can also cause many unexpected skin infections and irritations.
Safety/animal behavior
.* The client will be liable for any bites or any property damage caused by their pet(s)
* The client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies.
* For groomer’s safety as well as your pet, I have the right to refuse service in the event that a pet cannot be handled safely.
* The client will advise us of any medical, physical, emotional issues, allergies, sensitivities, or pre-existing conditions.
* These may include prior surgeries, heart issues, hip or joint issues, warts, moles, ear infections or skin problems.
* grooming may expose hidden medical conditions or aggravate existing ones during or after the grooming. 
* The client understands that the grooming service can be stopped mid-groom if necessary for the safety of the pet and groomer.
* The client also understands that if that is necessary they will pay a prorated amount greater than or equal to half of the grooming. 
Senior pets and pets with health issues
* Senior pets and pets with health problems have a greater chance of injury and stress, these pets will be groomed for cleanliness and comfort and styles that will not add to their stress.
* I will not be responsible for aggravating any prior injuries.
* I will not be responsible for any accidents or injury to an elderly for health compromised pet during their groom. 
* For a groomer safety as well as your pets, I have the right to refuse service in the event that a pet cannot be handled safely.
* grooming Procedures sometimes can be stressful, especially for a senior pet or a pet with health problems.
Injury/accidents/veterinary care
* Vet bills will not be paid for any injuries due to severe matting or any injuries due to stress and age.
* I will not be held liable for any injury that is a result of poor coat condition or a pre-existing condition.
* I will not be held liable for any injury that is a result of the pet’s behavior.
*There is no guarantee that water will not get into the ear. I will not be held liable for any ear infections. 
* I will pay any veterinary charges that result from serious injury because of the groom upon groomer’s discretion however a veterinarian must write a note indicating that veterinary intervention was necessary and the injury was caused solely by the grooming process.
* if something arises after the groom that was not notice before you must contact us immediately and take your pet to the vet within 48 hours of groom. 
Flea and tick infestation/ van sanitation 
* If a flea or tick is found on your pet I will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. 
* if I find an infestation of fleas or ticks on a pet and additional sanitation-cleaning fee will be added in addition to the groom fee for this service.
* Flea and tick shampoo may cause side effects including but not limited to allergy reactions.
* Flea/tick shampoo does not prevent fleas from jumping back onto the pet 
Pictures
* The client consents that I may take pictures of your pet, before and after grooming. 
* Photos may be utilized for my website, social media and or advertising purposes at my discretion. 
*If you would not like photos to be taken to be used for social media, you need to let me know prior to our appointment. Pictures will be taken for Insurance purposes. 
Release form
* The client affirms they are the rightful, legal owner or caregiver to the pet for which services are rendered. 
* The client understands and agrees to the above terms for the grooming and maintenance of their pet(s)
*Hold harmless agreement: by using Cuddle’Cuts Mobile Dog grooming services the client agrees to hold Cuddle’Cuts mobile dog grooming, its owners, operators and employees, harmless from any damage, loss, or claim arising from any condition of the undersigned pet either known or unknown to Cuddle’Cuts mobile dog grooming. It is understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is also understood this cause applies to any and all pets groomed. 
*Cuddle’Cuts mobile dog grooming is not responsible for any and all damages, loss or claim including, but not limited to death, injury, or shock.
* The client has read and accepted these policies for the groom today and for any and all future grooming appointments
* The client understands that the policies are subject to change and understands that it is their responsibility to be aware of any changes.